• Summary
• Features & Benefits

Accurately cost calls

Our cost allocation reports enable managers to accurately cost calls by extension, account code, or department. Businesses to bill back departments, detect telecom misuse, and reconcile their carrier bills. Managers can filter report data and customize the report output.

Bill back costs

Using the subscriber services solution, businesses can mark up or discount carrier costs based on customized subscriber plans with flexible cost parameters. They can quickly and accurately bill back costs accrued by tenants.

Itemize charges

Businesses can itemize charges to subscribers for optional services such as voicemail and equipment rentals and include all services in subscriber invoices. They can print comparison reports to detect cost differences between carrier plans and subscriber invoices and view a profit / loss statement for each subscriber.

Measure and optimize performance

Using the traffic analysis solution, businesses can generate trunk reports to view call traffic patterns. They can readily measure trunk traffic and streamline trunk programming. Businesses can produce detailed reports on attendant consoles, or groups of attendant consoles, and measure attendant console activity and performance.

Resources

• Mitel Call Accounting Facts Sheet
• Mitel Call Accounting Overview Video