Call Accounting

Overview

• Summary
• Features & Benefits
• Return on Investment

Our call accounting solution ensures businesses have a true picture of how and where their telecom budgets are spent. They can track phone use, bill back departments, detect toll fraud, and reconcile carrier bills. Businesses can better manage telecom expenses and set up telecom systems for optimal performance.

Businesses can track, understand, and ultimately predict call patterns. When combined with our contact center management solution, businesses enjoy both contact center and general business costing and advanced data mining and reporting for telecom management.

"According to Gartner® organizations can routinely save more than 10 percent of their annual telecom expenses by systematically checking their carrier bills against equipment and services in use…"

Resources

• Mitel Call Accounting Facts Sheet