• Summary
• Features & Benefits

Mitigate costs with real-time alarming

Call Accounting provides real-time alarming on call duration, call costs, and phone misuse. Supervisors are alerted by visual, auditory, and email alarms when employees make unauthorized calls. They are notified while the calls are in progress so they can mitigate excessive costs and halt unauthorized use.

Identify callers

In addition, the monitor displays caller information including the customer’s name and number (ANI), the number dialed (DNIS) and the call duration. Employees can readily identify callers and the services they are requesting. They know if calls are internal or external and can make informed decisions before interrupting calls.

Ensure efficient communications

The call accounting Extension State by Position monitor displays the busy lamp field (BLF) phone availability of all general business employees. At a glance, employees can see who is available, on calls, or in make busy, and for how long. They know when and to whom they can transfer calls and can ensure efficient communications.

The Extension State by Position monitor synchronizes with Microsoft® Office Communicator to display the online presence of employees. Employees can verify if other employees are online, offline, or away before sending them messages.

With the addition of the Mitel Enterprise Presence and Chat Integration option, our call accounting solution provides enhanced presence and collaboration. Employees can view the online presence of both internal and external contacts and can verify if the contacts are available, in a meeting or will be right back.

Resources

• Mitel Call Accounting Facts Sheet
• Mitel Call Accounting Overview Video