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Microsoft Lync Server 2010 Edition resources - White papers
We invite you to read our Reporting Options white paper.
Resources
- Contact Center for Microsoft Communications Server Reporting Options White Paper
Contact Center Management reports are created using prairieFyre ACD data which is stored in a SQL Server database. The telephony data is pulled from the database and formatted in Microsoft Excel to produce many different types of reports. Contact Center Management reporting provides contact center managers and supervisors with a full understanding of what is happening and what has happened in their contact center. 