Mitel Business Edition & Enterprise Edition resources - Videos

The following Contact Center, IVR, and Call Accounting videos are available on MitelTV.  MitelTV offers a variety of overviews, product demonstrations, “how to” videos, and customer case study videos on the Contact Center Solutions and Call Accounting portfolios.

Contact Center Solutions

  • Mitel Contact Center Solutions Demo
    Nathan Letourneau demonstrates how the operational efficiency of Mitel Contact Center Solutions involves more than managing call-handling times and abandon rates, allowing you to provide excellent service that will nurture customer relationships.
  • Contact Center Enterprise Edition is ideal for sophisticated contact centers of all sizes; it satisfies requirements of small, single-site contact centers, and seamlessly scales to suit the needs of distributed, multi-site, virtual contact centers.
  • Your customers want to use email, text message, web chat, fax or walk-in services – and with Mitel Contact Center Solutions, you can be just as responsive in these media as you are on the phone.
  • This video briefly discusses the Mitel Contact Center Enterprise Edition integration with VMware View 5.0.
  • View a demo of how Mitel Contact Center Solutions provide supervisors with point-and-click access to real-time performance stats. Agents and supervisors can spot problems areas, analyze trends, and ensure they are operating at optimal efficiency.
  • View a demo of how agents and supervisors receive notifications of performance issues within the contact center in real time. Customizable visual, auditory, and email alarms notify supervisors immediately of any availability or performance issues.
  • Mitel Contact Center: Forecasting
    View a demo of how Mitel Contact Center Solutions accurately forecast agent staffing requirements. Accurate forecasting enables managers to predict, measure, and manage call arrival patterns and make informed scheduling decisions.
  • View a demo of how Mitel Contact Center Client Marquee provides visual displays of key contact center performance metrics and can broadcast these statistics to the rest of the users in the contact center.
  • Mitel Contact Center: Historical Reporting
    View a demo of how Mitel Contact Center Solutions provide detailed historical reports that allow supervisors to see both the big picture and call-by-call performance, giving them the information they need to optimize contact center operations.

IVR Routing

  • Synchronization
    This overview demonstration shows you how you can quickly and easily program your Mitel 3300 ICP telephone system for IVR Routing using Synchronization.
  • Visual Call Flow Diagramming
    This overview demonstration shows you how you can quickly and easily program your Mitel IVR Routing solution using an intuitive, Microsoft Visio-like, drag-and-drop user interface.
  • CSV Import and ANI Condition
    This overview demonstration shows you how you can import Mitel IVR Routing devices using a .CSV file to quickly program your IVR Routing solution and also provides an overview of ANI condition IVR programming.
  • RAD Optimization
    This overview demonstration shows you how RAD programming has been optimized in Mitel MCD 5.0 and the Contact Center Version 6.0 IVR Routing solution.
  • Native Microsoft Excel Database Lookup
    This overview demonstration shows you how IVR Routing natively supports doing database searches using a Microsoft Excel-based database.
  • Programming IVR Conditions
    This overview demonstration shows you how to program IVR conditions, specifically schedule and queue conditions, to guide callers through your IVR Routing solution.
  • Management by Phone
    This overview demonstration shows you how IVR system administrators can phone into the IVR system and manage the state of the IVR and prompts remotely.
  • Port Sizing Wizard
    This overview demonstration shows you how you can use the IVR Routing Port Sizing Wizard to approximate the number of ports you require for your IVR Routing solution.
  • Real-time Monitoring
    This overview demonstration shows you how you can use Port Status and Callback monitors within Contact Center Client to interact with your IVR Routing solution in real time.
  • Scalable, Resilient, and Highly Available Architectures
    This overview demonstration shows you how the IVR Routing solution can be configured in scalable, resilient, and highly available network architectures.

For Mitel Dealers and Channel Partners looking to find out more about the features and benefits of the prairieFyre Partner Portal, we recommend you watch the following video: The prairieFyre Partner Portal – Get Started Now!