Mitel Business Edition & Enterprise Edition resources - White papers

We invite you to read our Mitel Contact Center and Call Accounting white papers. They provide you with an introduction to several of our solutions and contain all the technical and sales information you need to know before making a purchasing decision.

Resources

• Mitel Multimedia Contact Center White Paper
  All contact centers want to keep customers happy, add new customers, become respected in their line of business and expand their operations. Realizing this dream can be a challenging, costly task; especially when you have satellite offices with geographically dispersed agents and technology integration issues.
• Reporting Options White Paper
  You can view your contact center data through the following four methods: Contact Center Management reporting, Flexible Reporting, Stored Procedures, and SQL Views. Each method provides you with a unique view of the data collected from your contact center. Selecting the most effective method to display your data depends on your current contact center situation. Some sample scenarios are provided to aid understanding and help you to determine when to apply each method. You can use these methods in conjunction to provide enhanced flexibility and enable integration with other applications.
• VMware Options White Paper
  Over the past few years, the virtualization of IT hardware and software infrastructures has become a viable operational option for businesses, allowing them to run their applications in a way that is more efficient, available, and recoverable. In the last year, Mitel and VMware have enabled the Mitel Contact Center and Call Accounting portfolios to function with VMware's suite of virtualization software, offering solutions that allow contact center solutions to run more efficiently, remain more available, and help ensure that your contact center's solution can be quickly and reliably recovered with minimal difficulty.